Shipping, Payments & Returns

Seamless Shipping

All of our hoses and hose accessories ship for FREE anywhere in the contiguous United States with exception of residential LTL Freight shipments. After your order is placed it can ship either next business day, two to three business days, or within two to three business weeks for custom hoses. After your order is placed we will send you an order confirmation email. All lead times can be found under the hose dimensions you choose before adding to your cart. Your shipment will be delivered to you via UPS, FedEx Ground, or Freight for oversize hose orders.*

After your order is placed we will send you an order confirmation email. When your order ships you will receive a shipping confirmation email with tracking numbers which will allow you to monitor the progress of your shipment. Delivery times vary depending on your location, but typical transit times from our location to yours are as follows:

• Zone 1: 1-2 business days (Northeast)
• Zone 2: 2-3 business days (Upper Midwest and South)
• Zone 3: 3-4 business days (Midwest)
• Zone 4: 4-5 business days (West and Pacific Northwest)
• Canada and non-contiguous US: NO Shipping offered at this time. 

LTL Freight Shipping To Businesses

• LTL Freight Shipping is free for all business customers with a dock.
• Shipments will arrive on a pallet/s delivered to the you on a truck or trailer.
• The trucking company will have tracking details, but they may not call you to arrange for a date and time of delivery. 
• You will need to be present for delivery and sign, and you may need a forklift or pallet jack to receive the pallet/s. 
• Some shipments may not have a tracking number.

LTL Freight Shipping To Residential Addresses

• All shipments to residential addresses are subject to a shipping surcharge. 
• Shipments will arrive on a pallet/s delivered to the you on a truck or trailer.
• The trucking company will have tracking details, and they will call you to arrange for a date and time of delivery.
• You will need to be present for delivery and sign, but do not need any special equipment or space to receive the pallet. The trucking company will deliver the pallet with “lift gate service” meaning that the pallet will be placed on the ground by the trucking company.
• Some shipments may not have a tracking number. 

Payment Options

We offer a wide range of payment options, giving you maximum flexibility. Make your hose and accessory selection and pay with any of the following methods:

Billing

Terms and Conditions for Payment by Purchase Order

• Before submitting a Purchase Order (PO), all organizations must request an account application and a submit their most recent W9 to sales@wholesalehoses.com or a customer service representative. (Currently, account applications must be requested)
• The PO entered must be by your organizations purchasing department with funds available to facilitate payment of your order.
• An invoice referencing the PO Number will be generated after the order has shipped and emailed to the Billing email address entered in your organizations account.
• Payment terms are Net 30 days from the invoice.
• All POs must be submitted to sales@wholesalehoses.com or the customer service representative assigned to your account.

Product Return Policy

If you find you need to return a product within 30 days there will be a 20% restocking fee, and you will be responsible for return shipping. Products need to be in unused, and in the originally boxed condition. If you have any questions or need assistance determining whether you are ordering the correct product, please send our Customer Support Team an email at sales@wholesalehoses.com, reach out on our live chat, or give us a call at 844-217-8302.